{"id":78909,"date":"2025-06-03T11:51:01","date_gmt":"2025-06-03T11:51:01","guid":{"rendered":"https:\/\/boostedhost.com\/cancellations-and-refunds\/"},"modified":"2025-06-03T11:51:01","modified_gmt":"2025-06-03T11:51:01","slug":"cancellations-and-refunds","status":"publish","type":"page","link":"https:\/\/boostedhost.com\/en_au\/cancellations-and-refunds\/","title":{"rendered":"Cancellations and Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"78909\" class=\"elementor elementor-78909 elementor-4677\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d53db5 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"6d53db5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-818d53a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"818d53a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71952b3 elementor-position-left elementor-mobile-position-left dot-icon elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"71952b3\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"11\" height=\"10\" viewBox=\"0 0 11 10\" fill=\"none\"><path d=\"M5.5 0C6.82608 0 8.09785 0.526784 9.03553 1.46447C9.97322 2.40215 10.5 3.67392 10.5 5C10.5 6.32608 9.97322 7.59785 9.03553 8.53553C8.09785 9.47322 6.82608 10 5.5 10C4.17392 10 2.90215 9.47322 1.96447 8.53553C1.02678 7.59785 0.5 6.32608 0.5 5C0.5 3.67392 1.02678 2.40215 1.96447 1.46447C2.90215 0.526784 4.17392 0 5.5 0ZM6.24995 3.06978C6.62135 3.06978 6.92276 2.81194 6.92276 2.42983C6.92276 2.04771 6.62063 1.78987 6.24995 1.78987C5.87854 1.78987 5.57857 2.04771 5.57857 2.42983C5.57857 2.81194 5.87854 3.06978 6.24995 3.06978ZM6.38065 7.08878C6.38065 7.01236 6.40708 6.8138 6.39208 6.70095L5.80498 7.37662C5.68356 7.50446 5.53143 7.59303 5.46 7.56946C5.4276 7.55754 5.40051 7.53444 5.38362 7.50432C5.36673 7.47421 5.36114 7.43905 5.36787 7.40518L6.34637 4.31398C6.42636 3.92186 6.20638 3.56403 5.73998 3.51832C5.24788 3.51832 4.52364 4.01757 4.08296 4.6511C4.08296 4.72681 4.06867 4.91536 4.08367 5.02821L4.67006 4.35183C4.79148 4.22541 4.9329 4.13613 5.00432 4.16042C5.03951 4.17305 5.06835 4.19897 5.08464 4.23262C5.10093 4.26627 5.10338 4.30497 5.09146 4.3404L4.12153 7.41661C4.00939 7.77659 4.22152 8.12942 4.73577 8.20941C5.49286 8.20941 5.93997 7.72231 6.38137 7.08878H6.38065Z\" fill=\"#FF6022\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tTerms and Legal Agreement that bring piece of mind!\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc34ca9 elementor-widget elementor-widget-heading\" data-id=\"bc34ca9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms Of\u00a0Service<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5d796d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"a5d796d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8b79dc elementor-widget elementor-widget-text-editor\" data-id=\"f8b79dc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tPlease read carefully all the important information, legal terms and other useful information about our Fast, Secure and Stable Web Hosting Service!\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a5590b e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"0a5590b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0701354 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"0701354\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-836c411 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"836c411\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c4f953 nav-menu-sidebar elementor-widget elementor-widget-wp-widget-nav_menu\" data-id=\"1c4f953\" data-element_type=\"widget\" data-widget_type=\"wp-widget-nav_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"menu-terms-of-services-container\" aria-label=\"Menu\"><ul id=\"menu-terms-of-services\" class=\"menu\"><li id=\"menu-item-4091\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4091\"><a href=\"https:\/\/boostedhost.com\/legal\/\" class=\"menu-link\">Legal<\/a><\/li>\n<li id=\"menu-item-4232\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4232\"><a href=\"https:\/\/boostedhost.com\/service-level-agreement\/\" class=\"menu-link\">Service Level Agreement<\/a><\/li>\n<li id=\"menu-item-4495\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4495\"><a href=\"https:\/\/boostedhost.com\/website-terms-of-service\/\" class=\"menu-link\">Website Terms of Service<\/a><\/li>\n<li id=\"menu-item-4494\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4494\"><a href=\"https:\/\/boostedhost.com\/resource-usage\/\" class=\"menu-link\">Resource Usage<\/a><\/li>\n<li id=\"menu-item-4630\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4630\"><a href=\"https:\/\/boostedhost.com\/third-party-services\/\" class=\"menu-link\">Third-Party Services<\/a><\/li>\n<li id=\"menu-item-4629\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4629\"><a href=\"https:\/\/boostedhost.com\/domain-names-agreement\/\" class=\"menu-link\">Domain Names Agreement<\/a><\/li>\n<li id=\"menu-item-4673\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4673\"><a href=\"https:\/\/boostedhost.com\/copyright-and-dmca\/\" class=\"menu-link\">Copyright and DMCA<\/a><\/li>\n<li id=\"menu-item-4992\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4992\"><a href=\"https:\/\/boostedhost.com\/cancellations-and-refunds\/\" class=\"menu-link\">Cancellations and Refunds<\/a><\/li>\n<li id=\"menu-item-4991\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4991\"><a href=\"https:\/\/boostedhost.com\/promotions-agreement\/\" class=\"menu-link\">Promotions Agreement<\/a><\/li>\n<li id=\"menu-item-4990\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4990\"><a href=\"https:\/\/boostedhost.com\/cookies-policy\/\" class=\"menu-link\">Cookies Policy<\/a><\/li>\n<li id=\"menu-item-4989\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4989\"><a href=\"https:\/\/boostedhost.com\/privacy-policy\/\" class=\"menu-link\">Privacy Policy<\/a><\/li>\n<li id=\"menu-item-4988\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4988\"><a href=\"https:\/\/boostedhost.com\/affiliate-program\/\" class=\"menu-link\">Affiliate Program<\/a><\/li>\n<li id=\"menu-item-4987\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4987\"><a href=\"https:\/\/boostedhost.com\/imprint\/\" class=\"menu-link\">Imprint<\/a><\/li>\n<\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d79ec69 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"d79ec69\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e9c8fe elementor-widget elementor-widget-heading\" data-id=\"3e9c8fe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cancellations and Refunds<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18a1b5e elementor-widget elementor-widget-text-editor\" data-id=\"18a1b5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tBoostedHost Cancellations and Refund Policy was last modified on June 21, 2023..<br><br>\nThe act of discontinuing a Service or a Product provided by BoostedHost is defined as an act of Cancellation. The customer agrees that a Cancellation request can be submitted anytime upon submitting the request via the Client Dashboard or by opening a ticket in our Billing Department.<br><br>\nDuring the process of canceling a Product or a Service, BoostedHost will attempt to resolve the reason for the Cancellation request if such is provided and act in the best interest of the client. In case the Product or Service is no longer suitable for the customer, BoostedHost will act in compliance with our Terms of Service policy.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cca6a7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1cca6a7\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46fcb28 elementor-widget elementor-widget-heading\" data-id=\"46fcb28\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Billing and Renewal policy<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed3d716 elementor-widget elementor-widget-text-editor\" data-id=\"ed3d716\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tAny Product or Service provided by BoostedHost is billed regularly depending on the chosen by the customer during the order process Billing Cycle. If a customer would like to cancel a recurring service, they have to submit a cancellation request via the Client Dashboard or to submit a ticket in our Billing Department.<br><br>\nThe web hosting solutions offered by BoostedHost are subscription-based products. As such, every product is renewed automatically in order to ensure that:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-601a548 unorder-list-margin0 elementor-widget elementor-widget-text-editor\" data-id=\"601a548\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>The customer\u2019s website will be accessible.<\/li>\n \t<li>The data uploaded by the customer on their web hosting account is safe.<\/li>\n \t<li>The customer\u2019s domains are renewed in time.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bc0b74 elementor-widget elementor-widget-text-editor\" data-id=\"5bc0b74\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Renewal payments are not covered by the advertised money-back guarantee.<br \/>If the customer submits a cancellation request before the renewal date of any purchased product from BoostedHost but less than seven (7) days before the renewal date, we can issue a refund equal to the amount paid minus the cost of the purchased product for a single month of the new term according to the regular monthly price.<br \/><br \/>If the customer fails to submit a cancellation request before the renewal date or has submitted the cancellation request past or on the renewal due date of the purchased service, then a refund will not be issued.<br \/><br \/>If the customer fails to submit a cancellation request entirely, BoostedHost will generate a renewal invoice fourteen (14) days prior to the renewal date and attempt to charge any saved payment method on file seven (7) days prior to the renewal date of the purchased service. If unsuccessful, another attempt will be made on the renewal due date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68689f8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"68689f8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f138a4e elementor-widget elementor-widget-heading\" data-id=\"f138a4e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Customer obligations in regard to the renewal of purchased services<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6c79c9 elementor-widget elementor-widget-text-editor\" data-id=\"d6c79c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe customer is obliged to:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ee22ea unorder-list-margin0 elementor-widget elementor-widget-text-editor\" data-id=\"5ee22ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Know their purchased product renewal date. BoostedHost will send a couple of emails before the renewal date to let customers know that their purchased web hosting product is coming up for renewal. The first email is sent fourteen (14) days prior to the renewal date; The second email is sent seven (7) days prior to the renewal date; The third is sent on the actual renewal date.<\/li><li>Ensure that their email address is correct.<\/li><li>Ensure that BoostedHost can send emails to the provided email address. It is recommended the customer to whitelist the domain name\u00a0<a href=\"https:\/\/boostedhost.com\/\">BoostedHost.com<\/a>\u00a0so they will always receive important emails.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8bf0f0 elementor-widget elementor-widget-text-editor\" data-id=\"b8bf0f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe customer agrees that purchased or renewed addon services or any third-party services offered by BoostedHost are not refundable no matter when the cancellation request is submitted.<br><br>\nThe customer agrees it is their sole responsibility to ensure all payment information is correct and up to date, as well as all outstanding invoices are paid if the service should be canceled before the service due date.<br><br>\nRenewal payments for Products or Services with BoostedHost should be submitted not later than 24 hours after the product due date. If the customer does not submit a payment within that period, BoostedHost reserves the right to suspend the customer\u2019s account until renewal payment is submitted. BoostedHost is not obligated to inform the customer, however, we will do our best to do so before suspending the service.\n<br><br>\nThe customer agrees and acknowledges that a web hosting product purchased under the terms of any ongoing promotion will be renewed at the regular price of the product (also referred to as a renewal price) unless the promotional terms state otherwise. An attempt to purchase an additional web hosting service from a separate client account or from the same client account for hosting domains and websites previously hosted by BoostedHost will be considered a breach of this Agreement. BoostedHost reverses the right to run regular checks for all clients\u2019 accounts. If a domain name was previously hosted under another web hosting account, the plan could be suspended without previous notice, among other actions mentioned below.\n<br><br>\nThe customer acknowledges and agrees that if they wish to continue hosting the respective domain name with BoostedHost, they are obligated to cover the corresponding renewal payment of their original hosting account holding that particular domain name. In case the payment is not covered, the customer will have to migrate their data from the plan that was purchased initially to the new plan without assistance from our support. BoostedHost reserves the right to decline the 45-day money-back guarantee and to refuse to provide technical support for the above-mentioned services as per the breach of the Agreement.\n<br><br>\nThe customer agrees that any non-renewed Shared Web Hosting account will be kept on our servers for not more than 5 calendar days after the due date passes. After that period, if renewal payment is not received, any data related to the Web Hosting account as well as the whole Web Hosting account will be deleted. This includes the Web Hosting account, all of the generated backup copies as well as any data related to the Web Hosting account.<br><br>\nIn case the type of used Web Hosting Service is VPS or Dedicated Server, the customer is obligated to renew the service either prior or on the due date of the service. If the customer fails to submit the payment within 24 hours after the due date becomes effective, all data related to the Product or Service will be deleted. This includes all accounts created on the VPS or Dedicated Server as well as all backup copies generated for the same and all information or data associated with the non-renewed service. Furthermore, in the case that the service is a Dedicated Server, the whole server may be completely dismantled.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e0171b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1e0171b\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10e6855 elementor-widget elementor-widget-heading\" data-id=\"10e6855\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Service Cancellation<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c04284 elementor-widget elementor-widget-text-editor\" data-id=\"2c04284\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tA Product or Service can be canceled either by the customer or BoostedHost. No third-party service, entity, or jurisdiction can request nor achieve service cancellation on a client\u2019s behalf.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0420c19 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0420c19\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6677a4 elementor-widget elementor-widget-heading\" data-id=\"a6677a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Service Cancellation by the Customer<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f45b66a elementor-widget elementor-widget-text-editor\" data-id=\"f45b66a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tFor a Product or a Service to be canceled by our customers, a proper cancellation request must be submitted. To submit a Cancellation Request the customer must use either the cancellation option from within the Client Dashboard or the customer should submit a Cancellation ticket explaining the reason for the cancellation in our Billing Department.<br><br>\nThe customer agrees and acknowledges that there are exactly two types of service cancellation depending on the period chosen by the customer in their Cancellation Request:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fc80ae unorder-list-margin0 elementor-widget elementor-widget-text-editor\" data-id=\"4fc80ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Immediate Cancellation \u2013 the service will be canceled immediately after the cancellation request is approved by BoostedHost.<\/li>\n \t<li>Next Due Date Cancellation \u2013 the service will remain active until the next due date and when the date comes the service will be automatically canceled.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97408f2 elementor-widget elementor-widget-text-editor\" data-id=\"97408f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe customer acknowledges and agrees that BoostedHost will keep a copy of the Shared Web Hosting account for not more the 5 days after the cancellation request becomes active and the Product or Service is canceled. After that period any data associated with the customer\u2019s Shared Web Hosting account will be permanently deleted with no option for the same to be restored. That includes the whole Shared Web Hosting account as well as any backups generated for the same.<br><br>\nFor VPS or Dedicated Server services, the data will be kept for no more than 24 hours after the cancellation of service become effective. After that period the whole server will be removed meaning that all data hosted on the same will be permanently deleted with no option for the same to be restored.<br><br>\nBoostedHost cannot be held responsible for any data loss due to Service suspension or termination. It is the customer\u2019s sole responsibility to keep the data of their Web Hosting accounts fully backed up remotely for any loss of data to be avoided.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-923a7b8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"923a7b8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbf52d7 elementor-widget elementor-widget-heading\" data-id=\"dbf52d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Service Cancellation by BoostedHost<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4050901 elementor-widget elementor-widget-text-editor\" data-id=\"4050901\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe customer agrees and acknowledges that any Product or Service offered by BoostedHost can be canceled by BoostedHost with or without reason. Canceled by BoostedHost services are not subject to partial or full refund nor is BoostedHost obligated to give any prior notice to the customer. BoostedHost will not be held responsible for any loss of data in case the service is canceled by us.<br><br>\nThe customer agrees that the reason for the cancellation of service by BoostedHost can be but is not limited to:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-411a564 unorder-list-margin0 elementor-widget elementor-widget-text-editor\" data-id=\"411a564\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Violation of BoostedHost Terms of Service.<\/li>\n \t<li>Involvement of the Web Hosting account in illegal or forbidden by the BoostedHost Terms of Use activities.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8116987 elementor-widget elementor-widget-text-editor\" data-id=\"8116987\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIf such a reason arises, BoostedHost will act according to the severity of the violation. In most cases, we will try to resolve it first before committing to the complete termination of service. This means that we will open a Support Case with a complete description of the violated terms and give our customers respectful time to resolve the outstanding case:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32c0aee unorder-list-margin0 elementor-widget elementor-widget-text-editor\" data-id=\"32c0aee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>7 days for our Shared Web Hosting products.<\/li>\n \t<li>3 days for our VPS and Dedicated Servers products.<\/li>\n \t<li>60 days after an invoice is due date if not paid.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4961897 elementor-widget elementor-widget-text-editor\" data-id=\"4961897\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe period starts immediately after a case is being open in our ticketing system. The customer is solely responsible for being aware of the case as well as for resolving the case according to the provided time frame.<br><br>\nImmediately after the cancellation takes place BoostedHost will provide a backup archive to the customer containing all customer data hosted on the canceled\/terminated service. The backup archive will be available for 7 calendar days after the same is being made available for download. It is the customer\u2019s responsibility to ensure that the backup archive is being downloaded completely within the timeframe given by BoostedHost.<br><br>\nIn case the reason for the cancellation of service by BoostedHost is different than a Terms of Service violation by the customer, BoostedHost will issue a prorated partial refund for the remaining months of service the Web Hosting product or service has been prepaid for. The amount of the refund is calculated on the following basis: the full prepaid amount minus the remaining months of service multiplied by the price per month of the canceled service. BoostedHost will provide a few options for the customer to choose from when it comes to receiving a refund. In case PayPal is being used as a payment method, the refunded amount will be automatically sent to our customer\u2019s PayPal account.<br><br>\nBoostedHost has the right to terminate and delete all web hostign data after the client has not paid ther invoice after 60 days. E.g if the due date is 1. September the Service will be set to Terminated and all data will be pernanentely deleted after 60 Days.<br><br>BoostedHost has the right to suspend services without any prior notice. Data will still be stored for an unspecified timeframe and the customer is liable to download or backup its data on a different server\/location. BoostedHost will automatically suspend a Service after 5 days of being overdue. Suspentions will automatically be unsuspended after a successul payment.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2db0296 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2db0296\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-410d905 elementor-widget elementor-widget-heading\" data-id=\"410d905\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Money-Back Policy<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7aae5b elementor-widget elementor-widget-text-editor\" data-id=\"b7aae5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOur Money Back Policy covers initial orders of Shared hosting, Reseller Hosting, Virtual Private Servers, and Dedicated CPU Servers. BoostedHost will fully refund the Web Hosting payment submitted by the customer if the cancellation request meets the following requirements:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea47090 unorder-list-margin0 elementor-widget elementor-widget-text-editor\" data-id=\"ea47090\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>The cancellation request is submitted in the first 29 days after a Shared Web Hosting product or service becomes active.<\/li>\n \t<li>The cancellation request is submitted in the first 7 days after a VPS or Dedicated Server product or service becomes active.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95776ca elementor-widget elementor-widget-text-editor\" data-id=\"95776ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe cancellation request is not eligible for a full refund when:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-193b754 unorder-list-margin0 elementor-widget elementor-widget-text-editor\" data-id=\"193b754\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>A Shared Hosting upgrade or Reseller Hosting upgrade or extra service is active for more than 30 days.<\/li>\n \t<li>A Shared Hosting or Reseller Hosting is purchased on a Monthly Billing Cycle.<\/li>\n \t<li>An additional Shared Hosting account is purchased in order to avoid the renewal of the original service.<\/li>\n \t<li>VPS and Dedicated Servers are active for more than 45 days.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e44234 elementor-widget elementor-widget-text-editor\" data-id=\"8e44234\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe customer agrees that our VPS and Dedicated Server services are subject to a one-time setup fee. No matter if the service is canceled within 7 days or not the setup fee is non-refundable. Meaning that if a cancellation request is submitted the setup fee will be withheld from the initial payment and the rest will be refunded according to the period the cancellation request is being submitted as explained above.<br><br>\nIn case the setup fee is being removed due to:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-885371a unorder-list-margin0 elementor-widget elementor-widget-text-editor\" data-id=\"885371a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Arrangement with our Sales\/Technical Support\/Billing Departments<\/li>\n \t<li>Longer prepaid term than 1 month<\/li>\n \t<li>Coupon Code<\/li>\n \t<li>Promotion<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deb6560 elementor-widget elementor-widget-text-editor\" data-id=\"deb6560\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe same will still be withheld in case of service cancellation before or within the period the service has been purchased for.\n<br><br>\nBoostedHost typically taxes $19.95USD as a setup fee, however, we reserve the right to change that amount without specifically outlining the change in our Terms of Service.\n<br><br>\nThe customer agrees that in case a domain name has been registered or transferred for free as part of BoostedHost Products and Services, upon cancellation of service a fee will be withheld equal to the costs of domain transfer\/registration service.\n<br><br>\nDomains and third party services are excluded from the \u201cMoney Back Guarantee\u201d.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e75035 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5e75035\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9466a9 elementor-widget elementor-widget-heading\" data-id=\"f9466a9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Chargebacks and Disputes<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-972d696 elementor-widget elementor-widget-text-editor\" data-id=\"972d696\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe customer agrees and acknowledges the right of chargebacks. Before submitting such the customer is obligated to inform BoostedHost on the reasons forced them to submit a chargeback or a dispute with PayPal or the Credit Card Institute. BoostedHost will always work with our customers to resolve any outstanding payment issues before a chargeback or a dispute is being raised.\n<br><br>\nThe customer agrees and acknowledges that if a chargeback or a dispute is being raised, BoostedHost will suspend the access to the Web Hosting product or service related to the case. To activate any suspended Web Hosting Service due to chargeback or dispute, a customer has to ensure that the dispute or chargebacks are being canceled or in case completed that any outstanding balance is being paid.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&nbsp; Terms and Legal Agreement that bring piece of mind! Terms Of\u00a0Service Please read carefully all the important information, legal terms and other useful information about our Fast, Secure and Stable Web Hosting Service! Cancellations and Refunds BoostedHost Cancellations and Refund Policy was last modified on June 21, 2023.. The act of discontinuing a Service or a Product provided by BoostedHost is defined as an act of Cancellation. The customer agrees that a Cancellation request can be submitted anytime upon submitting the request via the Client Dashboard or by opening a ticket in our Billing Department. During the process of canceling a Product or a Service, BoostedHost will attempt to resolve the reason for the Cancellation request if such is provided and act in the best interest of the client. In case the Product or Service is no longer suitable for the customer, BoostedHost will act in compliance with our Terms of Service policy. Billing and Renewal policy Any Product or Service provided by BoostedHost is billed regularly depending on the chosen by the customer during the order process Billing Cycle. If a customer would like to cancel a recurring service, they have to submit a cancellation request via the Client Dashboard or to submit a ticket in our Billing Department. The web hosting solutions offered by BoostedHost are subscription-based products. As such, every product is renewed automatically in order to ensure that: The customer\u2019s website will be accessible. The data uploaded by the customer on their web hosting account is safe. The customer\u2019s domains are renewed in time. Renewal payments are not covered by the advertised money-back guarantee. If the customer submits a cancellation request before the renewal date of any purchased product from BoostedHost but less than seven (7) days before the renewal date, we can issue a refund equal to the amount paid minus the cost of the purchased product for a single month of the new term according to the regular monthly price. If the customer fails to submit a cancellation request before the renewal date or has submitted the cancellation request past or on the renewal due date of the purchased service, then a refund will not be issued. If the customer fails to submit a cancellation request entirely, BoostedHost will generate a renewal invoice fourteen (14) days prior to the renewal date and attempt to charge any saved payment method on file seven (7) days prior to the renewal date of the purchased service. If unsuccessful, another attempt will be made on the renewal due date. Customer obligations in regard to the renewal of purchased services The customer is obliged to: Know their purchased product renewal date. BoostedHost will send a couple of emails before the renewal date to let customers know that their purchased web hosting product is coming up for renewal. The first email is sent fourteen (14) days prior to the renewal date; The second email is sent seven (7) days prior to the renewal date; The third is sent on the actual renewal date. Ensure that their email address is correct. Ensure that BoostedHost can send emails to the provided email address. It is recommended the customer to whitelist the domain name\u00a0BoostedHost.com\u00a0so they will always receive important emails. The customer agrees that purchased or renewed addon services or any third-party services offered by BoostedHost are not refundable no matter when the cancellation request is submitted. The customer agrees it is their sole responsibility to ensure all payment information is correct and up to date, as well as all outstanding invoices are paid if the service should be canceled before the service due date. Renewal payments for Products or Services with BoostedHost should be submitted not later than 24 hours after the product due date. If the customer does not submit a payment within that period, BoostedHost reserves the right to suspend the customer\u2019s account until renewal payment is submitted. BoostedHost is not obligated to inform the customer, however, we will do our best to do so before suspending the service. The customer agrees and acknowledges that a web hosting product purchased under the terms of any ongoing promotion will be renewed at the regular price of the product (also referred to as a renewal price) unless the promotional terms state otherwise. An attempt to purchase an additional web hosting service from a separate client account or from the same client account for hosting domains and websites previously hosted by BoostedHost will be considered a breach of this Agreement. BoostedHost reverses the right to run regular checks for all clients\u2019 accounts. If a domain name was previously hosted under another web hosting account, the plan could be suspended without previous notice, among other actions mentioned below. The customer acknowledges and agrees that if they wish to continue hosting the respective domain name with BoostedHost, they are obligated to cover the corresponding renewal payment of their original hosting account holding that particular domain name. In case the payment is not covered, the customer will have to migrate their data from the plan that was purchased initially to the new plan without assistance from our support. BoostedHost reserves the right to decline the 45-day money-back guarantee and to refuse to provide technical support for the above-mentioned services as per the breach of the Agreement. The customer agrees that any non-renewed Shared Web Hosting account will be kept on our servers for not more than 5 calendar days after the due date passes. After that period, if renewal payment is not received, any data related to the Web Hosting account as well as the whole Web Hosting account will be deleted. This includes the Web Hosting account, all of the generated backup copies as well as any data related to the Web Hosting account. In case the type of used Web Hosting Service is VPS or Dedicated Server, the customer is obligated to renew the service either prior or on the due date of the service. If the customer fails to submit the<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-78909","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/boostedhost.com\/en_au\/wp-json\/wp\/v2\/pages\/78909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boostedhost.com\/en_au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/boostedhost.com\/en_au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/boostedhost.com\/en_au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/boostedhost.com\/en_au\/wp-json\/wp\/v2\/comments?post=78909"}],"version-history":[{"count":0,"href":"https:\/\/boostedhost.com\/en_au\/wp-json\/wp\/v2\/pages\/78909\/revisions"}],"wp:attachment":[{"href":"https:\/\/boostedhost.com\/en_au\/wp-json\/wp\/v2\/media?parent=78909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}